Frequently Asked Questions2019-09-06T14:45:01+00:00

Frequently Asked Questions

We’re always here to help so if none of the below answers your query please feel free to contact us.

What water pressure for my tap or shower?2021-01-12T11:25:33+00:00

Whilst the majority of our products are compatible with most systems some high pressure (HP) products are designed to work with high pressure systems only. Products marked LP (low pressure) and MP (medium pressure) are also suitable for high pressure (HP) systems.

The information below is given as a guide only. Please refer to your qualified installer for full compatibility
with your hot and cold water system.

Hot gravity & cold gravity/mains

Low pressure systems (LP min 0.2 bar)

  • You have a cold water storage tank in the loft.
  • You have a hot water cylinder.
  • You do not have a shower pump installed.

If all of the above apply to your home you can choose any product marked with LP (min 0.2 bar).

Note A gravity fed system provides MP (0.5 bar) to fittings downstairs in a 2 story property where the cold water tank is in the loft.

Combination boiler

Medium pressure systems (MP 0.5-1 bar)

  • You have a combination boiler that heats water on demand.
  • You do not have any storage tanks.
  • You do not have a shower pump installed.

If all of the above apply to your home you can choose any product marked with LP, MP or HP1.

Mains high pressure

High pressure systems (HP1/2/3 2-3 bar)

  • You have an unvented cylinder with an expansion cylinder.
  • You have no cold water tank in the loft.

If either of the above apply to your home you can choose any product marked LP, MP, HP1, HP2 and HP3 (minimum 1/2/3 bar).

Pump assisted

High pressure systems (MP to HP4)

  • You have a booster pump fitted.

Where a gravity flow of water is in excess of 0.6lpm, this is known as a ‘Positive Head’ condition (e.g. when your shower head is positioned lower than your cold water storage tank). In this situation, a positive shower pump can be used. A ‘Negative Head’ condition is when the gravity flow of water is less than 0.6lpm (e.g. when your shower head is positioned above the cold water tank level). In these conditions, a negative head pump must be used.

Negative shower pumps will work in both positive and negative head conditions. So for example, in a situation where there is a shower head above and below the water tank level; one negative shower pump can be used for both.

Where can I find the installation and technical specifications for your products?2019-07-12T11:48:29+00:00

All of these can be found on the individual product page.

How do I return an item for a refund within the 14 days?2019-07-12T11:48:04+00:00

Please contact our team who can arrange a collection and refund.

What time/when will my delivery be made?2019-07-12T11:47:41+00:00

Our Fragile goods carrier Hawkins Logistics will contact you within 48 hours of the order being placed on their system. They will send you delivery time slots on both email and text message. Please ensure you supply the relevant information on check out. You can also contact them on 01889 224505 once you receive your fulfillment confirmation and tracking number.

My tap is dripping how do I fix this?2019-07-12T11:47:12+00:00

The likelihood is that the cartridge needs cleaning to remove any debris or limescale from the interior. Please refer to the Installation instructions originally supplied or these are also available on our website.

I like the look of the wall hung WCs, how do these work?2019-07-12T11:46:50+00:00

A wall hung pan will require an S-Frame to support it. This frame is secured to the wall and floor, and has all the required fittings to hang the pan. It also will have the soil connector, which can be clamped in position, and also a clamp to hold the flush pipe from the concealed position in the correct position. The frame would normally be faced with board and tiles to finish, though we also now have the option to put the frame inside furniture to increase the options for your bathroom.

What do I need to wall hang my basin?2019-07-12T11:46:29+00:00

There are two options available to you here. If you have a solid masonry wall, then all you will require is a set of Fischer bolts. These are double ended fittings; one end is screwed into the wall using the included wall plugs. This will leave you with two threaded bolts protruding from the wall. The basin is offered up over these bolts and secured using the washers and nuts provided in the kit. The other option is a basin frame. These are secured to the floor and wall, and are faced with board and tiles etc. to finish. The advantage to this for installation is that they also contain water and waste fittings, which make the installation a little more straightforward.

How do I order spare parts for my Aqua Luxury product?2019-07-12T11:46:05+00:00

We carry a wide range of spare parts for our products and stock a host of the most sought-after items online. But rest assured, if you can’t find the right part online, call us to order your spare part. Stock is held in our central warehouse and is dispatched via first class post or courier dependent on product. If we don’t have the stock, we have immediate access to the spare parts ranges at our suppliers.

How can I adjust or tighten my WC seat?2019-07-12T11:45:40+00:00

The majority of our seats are now quick release and top fixed, so gone are the days when you needed to be a contortionist to access the underside of the WC pan. If you have one of this style seats, the first thing that you need to do is to remove the seat and lid. To allow this, the seat will have one or two buttons. Press these in and lift the seat and lid off. You will then be left with a metal bar with two pins coming from the top of it. The metal cover will simply prise off, exposing a plastic fitting and two screws. To adjust, loosen the screws slightly, make the adjustment and retighten the screws fully. It is then a simple matter to pop the cover and seat back on.

I really like the look of your furniture options, but I am concerned at the thought of having wooden furniture in a bathroom, as wood and water normally do not mix. What do you advise?2019-07-12T11:45:17+00:00

Our furniture is designed to be water resistant, and if fitted and treated correctly will usually give many years of good service. To ensure this, the furniture should be sealed correctly, so the junctions between the furniture and the sanitary ware, and the junctions between the furniture and the walls should be sealed with silicone sealant. This will prevent water from penetrating the gaps between, where it would likely remain sitting for periods of time. If the furniture does have standing water left on it, we would always recommend that this be dried off.

I see that some of your WCs are following the current trend for shorter, tapered soil spigots; won’t this make the WC more difficult to fit?2019-07-12T11:44:54+00:00

At first glance, this would appear to be an issue, particularly when dry fitting prior to installation, as pan connectors can sometimes slip off. However, as all our pans are required to be fixed in place, and most fitters use rigid connectors, this cannot happen once everything is fully fitted. To alleviate any concerns, there is also a pan connector that we can recommend, and that will not slip off. It is a Multikwik MK2, and this has a shorter connector, and a denser rubber fitting within it that can really grip onto the spigot.

The available space behind my bidet is a little restrictive, is there a trap that you can recommend that will fit?2019-07-12T11:43:57+00:00

The space behind bidets can be a little tight, and the correct choice of trap can make the installation much more straightforward. We have found, through experience, two traps that work really well. Both are made by McAlpine, and the first is an E10, which is a small compact bottle trap. The other is a P10, which is a shallow P trap. This is the better option if you really are limited for space, as it is a little more flexible. The codes give are McAlpine codes, and most good plumbers merchants will be able to help with these.

I am confused, my Fast Flow shower waste has a black connector, and I am unsure which pipe size is required, what do I need?2019-07-12T11:43:35+00:00

The Fast Flow waste natively accepts 1 ½ inch push fit waste pipe. The black connector is an adapter that will convert from 1 ½ inch push fit to 1 ½ inch solvent weld pipe, which has a larger external diameter of 43mm.

How should I seal my shower enclosure and bath screen?2019-07-12T11:42:36+00:00

Our enclosures and bath screens are designed to allow water to drain internally, so it is important that the drainage points are not compromised. To ensure this, the enclosures or screens should be fitted without any silicone sealant whatsoever. Once the enclosure or screen is fully fitted it can then be sealed, but on the outside only. The instructions supplied with each product illustrates where the sealant is to be applied with a bold black line.

How should I clean my Aqua Luxury products?2019-07-12T11:40:20+00:00

Most of our products are supplied with care instructions, which detail how best to look after the product. In the main, all that is normally required is warm soapy water and a soft cloth. For mirrors and wooden furniture we recommend a cloth well wrung out in warm soapy water, and immediately after with a soft, dry, lint free cloth. In hard water areas, water left sitting on shower enclosures can result in water marks, so it would be advisable to dry after use. A squeegee would work well here.

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